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We Don’t Just Deliver. We Stay.

Comprehensive consulting and customized concepts – from analysis to implementation

As a full-range provider in intralogistics, Ferag supports its customers far beyond system commissioning. Our Customer Service & Support ensures your systems run reliably, efficiently, and with future-proof technology – with tailored services for maintenance, repairs, digital tools, and training.

Customer Service at a Glance

We don’t wait for trouble. We prevent it. We keep your systems running at top performance over the long term.

  • Preventive Maintenance minimizes downtime with regular inspections and service schedules.
  • Reactive Servicing ensures quick and targeted responses when issues arise.
  • Modernization & Retrofit bring existing systems up to the latest technical standards.

Always connected. Even when we’re not there. Fast, digital, and always available – our remote services guarantee rapid response.

  • Remote Diagnostics & Maintenance allow efficient troubleshooting without on-site visits.
  • 24/7 Hotline & Helpdesk provide around-the-clock personal assistance.
  • Predictive Maintenance uses smart analytics to detect issues before they happen.

When something’s missing, we’re faster than the gap. Availability and original quality – to keep your intralogistics running smoothly.

  • Original Spare Parts ensure perfect fit and long-term durability.
  • Express Delivery brings critical components to you as fast as possible.
  • Repair Services restore the functionality of defective parts efficiently.

Knowledge means nothing – unless you share it. Skilled teams make the difference – we empower your staff.

  • Employee Training on-site or online for operations, maintenance, and safety.
  • Workshops & Webinars on current topics and technologies.
  • Tailored Consulting to address your specific requirements and goals.

Off-the-shelf is not our style. Tailored is. Maximum reliability with clearly defined service agreements.

  • Customized Service Packages tailored to your system and usage.
  • Full-Service Contracts offering end-to-end support from a single source.
  • Guarantees & SLAs ensure quality and response times – contractually secured.

When it matters most, we’re already there.

Whether it’s an urgent issue or a general inquiry – we’re here for you. Direct. Personal. Always available.

Contact us

Take advantage of our expertise for your custom intralogistics solution. Request a free initial consultation now – simply by filling out the form below. Get in touch with us – we’ll get back to you shortly!