Privacy Policy

Effective date: May 2025 

Ferag Solutions is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your data when you visit our website, contact us, or use our services. 

1. Controller 

Ferag Solutions AG 
Zürichstrasse 74 
CH-8340 Hinwil 
Switzerland 

E-Mail: dataprotection@ferag.com 

Ferag Solutions is the controller of data processing activities described in this policy, unless otherwise stated. 

2. What data we process 

We may collect and process the following categories of personal data: 

• Basic data: Name, contact details, company, job title, relationship with us. 
• Technical data: IP address, browser information, access times, cookies, and logs. 
• Communication data: Emails, contact forms, chat records. 
• Contract data: Product or service details, billing and payment information. 
• Usage data: Interactions with our website and emails (e.g., newsletters). 
• Public or third-party data: Public registers, partners, analytics providers. 

3. Purposes of processing 

We process your data for the following purposes: 

• To operate and improve our website 
• To manage contracts and business relationships 
• For customer service and support 
• For marketing and communication purposes 
• To ensure security and compliance with legal obligations 

4. Legal basis for processing 

Processing is based on: 

• Contract performance (Art. 6(1)(b) GDPR)
• Legal obligations (Art. 6(1)(c) GDPR)
• Legitimate interests (Art. 6(1)(f) GDPR)
• Consent (Art. 6(1)(a) GDPR), if applicable 

5. Data sharing 

We may share data with: 

• Technical service providers (e.g. IT, hosting, analytics)
• Newsletter service providers (e.g. Campaign Monitor)
• Ferag Group companies
• Authorities where legally required 

We ensure adequate data protection through contractual safeguards or approved mechanisms when transferring data to third countries. 

6. Retention period 

We retain personal data only as long as necessary for the purposes mentioned or as required by law. After that, data is deleted or anonymized. 

7. Your rights 

You have the right to: 

• Request access to your data
• Request rectification or deletion
• Restrict or object to processing
• Receive your data in a portable format
• Withdraw consent at any time 

Please contact dataprotection@ferag.com to exercise your rights. 

8. Cookies and analytics 

We use cookies and similar technologies for website functionality, analytics, and advertising. You can control or disable cookies via your browser or our consent tool. 

We use services such as: 

• Google Analytics
• Campaign Monitor
• Social media plugins (e.g. LinkedIn, YouTube) 

Details are available in our Cookie Policy. 

9. Updates to this policy 

We may update this privacy policy from time to time. The current version is always available on our website.  

Additional Privacy Notice for California Residents (CCPA) 

This section applies only to residents of California and supplements the information provided in the general Privacy Policy of Ferag Solutions, as required under the California Consumer Privacy Act (CCPA), including as amended by the California Privacy Rights Act (CPRA). 

1. Categories of Personal Information We Collect 

In the past 12 months, we may have collected the following categories of personal information: 

• Identifiers: name, postal address, email address, IP address, or other similar identifiers 
• Customer records: contact details, job title, company affiliation 
• Commercial information: records of products/services purchased, obtained, or considered 
• Internet activity: browsing history, search history, interaction with our website or ads 
• Geolocation data: general location data from website access 
• Professional or employment-related information 
• Inferences: drawn from any of the above data to create a profile 

We do not collect sensitive personal information as defined under the CPRA for purposes of inferring characteristics. 

2. Purposes of Use 

We collect and use this information for the business and commercial purposes outlined in our general Privacy Policy, including: 

• Providing and improving our services 
• Communicating with you 
• Marketing and advertising 
• Compliance with legal obligations 
• Security and fraud prevention 

3. Your Rights Under CCPA 

As a California resident, you have the following rights: 

• Right to Know: to request disclosure of the categories and specific pieces of personal information we have collected about you. 
• Right to Delete: to request the deletion of your personal information. 
• Right to Correct: to request corrections to inaccurate personal information. 
• Right to Opt-Out: of the “sale” or “sharing” of your personal information (as defined by CCPA/CPRA). 
• Right to Limit Use and Disclosure of Sensitive Personal Information (if applicable). 
• Right to Non-Discrimination: for exercising your privacy rights. 

We do not sell or share personal information as defined by the CCPA. 

4. Submitting a Request 

To exercise your rights, please contact us at: 

Email: dataprotection@ferag.com 
Postal Address: Ferag Solutions AG | Zürichstrasse 74 | CH-8340 Hinwil | Switzerland  

We may need to verify your identity before processing your request. You may also designate an authorized agent to make a request on your behalf. 

Additional Privacy Notice for UK Residents 

This section applies to individuals located in the United Kingdom and supplements the global Privacy Policy of Ferag Solutions. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the UK Data Protection Act 2018. 

We ensure that: 

• Your data is processed lawfully, fairly, and transparently. 
• You have the right to access, correct, delete, or restrict processing of your data. 
• International data transfers comply with UK-approved standard contractual clauses (SCCs). 

If you are located in the UK and have any questions or wish to exercise your rights, please contact us at: 
Email: dataprotection@ferag.com 

You may also contact the UK Information Commissioner’s Office (ICO): 
https://ico.org.uk/make-a-complaint/ 

Additional Privacy Notice for Brazil (LGPD) 

This section is intended for individuals located in Brazil and supplements our global Privacy Policy in accordance with Brazil’s General Data Protection Law (Lei Geral de Proteção de Dados – LGPD, Law No. 13.709/2018). 

Data subjects in Brazil have the right to: 

• Access, correct, or delete their personal data 
• Receive information on data processing 
• Object to processing and request portability 
• Revoke consent at any time 

We process personal data based on consent, legal or contractual necessity, or legitimate interest as allowed by LGPD. 

To exercise your rights under the LGPD, please contact: 
Email: dataprotection@ferag.com